Terms and Conditions for Misty Bites
Welcome to Misty Bites. These Terms and Conditions govern your use of our online platform and the services provided by Misty Bites, including bespoke cake design, handcrafted chocolates and truffles, dessert catering, gourmet pastry production, confectionary workshops, and online retail of sweet treats. By accessing or using our online platform, you agree to comply with and be bound by these Terms and Conditions. Please review them carefully.
1. Acceptance of Terms
By accessing and using our site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our site or services.
2. Services Provided
Misty Bites offers a range of artisan confectionery and patisserie services, including:
- Bespoke cake design and creation for various occasions.
- Handcrafted chocolates and truffles, available for purchase.
- Dessert catering services for events of all sizes.
- Production and sale of gourmet pastries.
- Confectionery workshops for individuals and groups.
- Online retail of a selection of our exquisite sweet treats.
3. Ordering and Payments
When placing an order through our online platform or directly with Misty Bites, you agree that all information provided is accurate and complete.
- Custom Orders: For bespoke cakes and large catering orders, a deposit may be required to confirm the order, with the final payment due prior to delivery or collection. Specific terms will be provided at the time of quotation.
- Online Retail: Full payment is required at the time of order placement for items purchased through our online store.
- Pricing: All prices are listed in GBP and are subject to change without prior notice.
4. Cancellations and Refunds
Our cancellation and refund policy varies depending on the type of service:
- Bespoke Cakes & Catering: Cancellations must be made within a specified timeframe (as agreed upon during the consultation) to be eligible for a partial or full refund of the deposit. Late cancellations may result in forfeiture of the deposit.
- Online Purchases: Due to the perishable nature of our products, returns or refunds for items purchased online are generally not accepted unless the product is faulty or incorrect upon receipt. Please contact us within 24 hours of delivery with any issues.
- Workshops: Cancellation policies for workshops will be clearly communicated at the time of booking.
5. Allergen Information
Misty Bites takes allergen awareness seriously. While we strive to prevent cross-contamination, our products are prepared in a kitchen that handles common allergens, including dairy, nuts, gluten, eggs, and soy. We cannot guarantee that any product is entirely free of these allergens. It is your responsibility to inform us of any allergies or dietary requirements when placing an order.
6. Intellectual Property
All content on our site, including text, graphics, logos, images, and product designs, is the property of Misty Bites or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
7. User Conduct
You agree to use our online platform only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our site.
8. Limitation of Liability
Misty Bites will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of our online platform or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if Misty Bites has been advised of the possibility of such damages.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms and Conditions
Misty Bites reserves the right to revise these Terms and Conditions at any time by updating this posting. Your continued use of our site following the posting of changes will mean you accept those changes. We encourage you to review this page periodically for the latest information.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Misty Bites
14 Beechwood Drive, Suite 3
Bristol, BS9 3AE
United Kingdom