Artisanal Confections, Crafted with Passion.

Privacy Policy for Misty Bites

At Misty Bites, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our site, or otherwise when you contact us.

• Personal Identification Information: This includes your name, shipping address, billing address, email address, and telephone number when you make a purchase, register for an account, or subscribe to our newsletter.
• Payment Data: To process your orders, we collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review their privacy policies for answers to your privacy questions.
• Order Details: Information related to your bespoke cake designs, handcrafted chocolate selections, event catering preferences, and other specific requests you make for our confectionery products or workshops.
• Communication Data: Inquiries you send to us, feedback, and customer service interactions.
• Automatically Collected Information: When you visit our online platform, we may automatically collect certain information such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our service. This data is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Fulfill Orders and Provide Services: To process your purchases, deliver bespoke cakes, chocolates, and pastries, provide catering services, and facilitate workshop registrations.
• To Manage Your Account: To create and manage your account with Misty Bites.
• To Communicate with You: To send you order confirmations, shipping updates, marketing and promotional communications (if you have opted in), and to respond to your inquiries.
• For Marketing and Promotions: To inform you about new products, special offers, and events that may be of interest to you, based on your preferences. You can opt-out of marketing communications at any time.
• To Improve Our Services: To understand how our customers use our services and products to enhance our offerings, website functionality, and customer experience.
• For Security and Fraud Prevention: To protect our site and services from fraud and other illegal activities.

Disclosure of Your Information

We may share your information with trusted third parties for specific purposes:

• Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell, rent, or lease your personal information to third parties.

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: